Shipping Policy

Last updated: 15 October 2026

This Shipping Policy explains how and when your order will reach you. It applies to all orders placed at marlmere.com. By placing an order with Marl & Mere, you agree to the terms below.

Where We Ship

We currently deliver to addresses within the United Kingdom only.

Shipping Cost

Free shipping on every UK order — no minimum spend and no hidden charges at checkout.

Delivery Times

Your total delivery time is the processing time plus the transit time:

  • Processing time: 2–3 working days (Monday to Friday)
  • Transit time: 4–9 working days after dispatch (Monday to Friday)
  • Total estimated delivery: 6–12 working days
  • Order cut-off: 6:00 PM UK time (GMT/BST) — orders placed after the cut-off are processed from the next working day

Orders are processed only after payment has been confirmed. Delivery times are estimates and may be longer during bank holidays, peak seasons, carrier delays or severe weather. If there is a significant delay to your order, we will let you know by email.

Carriers

Orders are shipped with Royal Mail or other trusted carriers, always with full tracking.

Order Tracking

As soon as your order has shipped, we'll email you a shipping confirmation with your tracking number so you can follow your parcel at any time. Tracking updates may take up to 48 hours to appear.

Address Changes and Failed Deliveries

Please double-check your delivery address at checkout. If you need to change it, contact us at contact@marlmere.com within 24 hours of placing your order. We cannot change the address once the order has been dispatched.

If a parcel cannot be delivered because the address provided was incorrect or incomplete, or because it was not collected, it may be returned to us. In that case, any cost of sending it out again may be charged to you.

Lost or Damaged Parcels

If your parcel arrives damaged, or tracking shows it as delivered but you have not received it, contact us as soon as possible with your order number. We will work with the carrier to resolve the issue and make it right. See our Return & Refund Policy for more details.

Cancellations

Orders can be cancelled within 24 hours of being placed. For full details, please see our Cancellation Policy.

Changes to This Policy

We may update this Shipping Policy from time to time. The latest version will always be available on this page, and the policy in force when you place your order will apply to that order.

Questions?

  • Email: contact@marlmere.com
  • Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT/BST), closed at weekends
  • Response time: within 24 hours on working days
  • Contact form: Contact Us

Company Details

Marl & Mere is a trading name of PUNDRICH GROUP LTD, a private company limited by shares, registered in England and Wales.

  • Company name: PUNDRICH GROUP LTD
  • Trading name: Marl & Mere
  • Company number: 17500889
  • Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  • Email: contact@marlmere.com
  • Website: marlmere.com

Important: our registered office in London is an administrative address only. Please do not send returns or parcels there; we will provide the correct return address when your return is approved.