Payment Policy

Last updated: 15 October 2026

We want your checkout at Marl & Mere to be simple, safe and secure. This Payment Policy explains how payments work when you shop at marlmere.com.

Accepted Payment Methods

We accept the following payment methods. The options available for your order are shown at checkout:

  • Cards: Visa, Mastercard, American Express, Maestro and UnionPay (credit and debit)
  • Digital wallets: Apple Pay, Google Pay, Shop Pay and PayPal

Currency and Prices

All prices are shown and charged in British pounds (GBP). Prices include VAT where applicable, and UK shipping is free — there are no hidden charges at checkout.

When You Are Charged

Payment is taken when you place your order. Your order is confirmed once your payment has been successfully authorised, and you will receive an order confirmation by email.

Secure Payments

Every payment is protected by SSL encryption. You can check that your connection is secure by looking for "https" and the padlock icon in your browser's address bar.

PCI Compliance

Our payment partners comply with the Payment Card Industry Data Security Standard (PCI DSS), the international security standard for handling card payments.

Your Card Details

We never store your full card details. Your payment information is handled directly by our payment providers, and we can only see limited information, such as the last four digits of your card, to help with order and refund queries.

Payment Verification and Declined Payments

To protect you against fraud, some orders may be reviewed before they are processed. If we cannot verify a payment, we may contact you for more information or cancel the order and issue a full refund. If your payment is declined, please check your card details and billing address, try another payment method, or contact your bank or card provider.

Privacy Protection

We never sell or rent your personal information. We share it only with trusted service providers where needed to process payments, fulfil your order and, where you have agreed, send you marketing. For details, please see our Privacy Policy.

Refunds

Refunds are always issued to your original payment method. For details, please see our Return & Refund Policy and Cancellation Policy.

Questions?

  • Email: contact@marlmere.com
  • Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT/BST), closed at weekends
  • Response time: within 24 hours on working days
  • Contact form: Contact Us

Company Details

Marl & Mere is a trading name of PUNDRICH GROUP LTD, a private company limited by shares, registered in England and Wales.

  • Company name: PUNDRICH GROUP LTD
  • Trading name: Marl & Mere
  • Company number: 17500889
  • Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  • Email: contact@marlmere.com
  • Website: marlmere.com

Important: our registered office in London is an administrative address only. Please do not send returns or parcels there; we will provide the correct return address when your return is approved.