Return & Refund Policy

Last updated: 15 October 2026

We want you to love every piece you order from us. If something isn't right, our 30-day return policy gives you plenty of time to send it back. This policy is in addition to, and does not affect, your statutory rights as a consumer in the United Kingdom.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

Return Conditions

To be eligible for a return, your item must be:

  • Unworn, unwashed and unused
  • In the same condition you received it, with all original tags attached
  • In its original packaging
  • Accompanied by your order number or proof of purchase

How to Start a Return

  1. Email us at contact@marlmere.com with your order number and the item(s) you'd like to return.
  2. Our team will review your request and reply within 24 hours on working days.
  3. Once approved, we'll send you the return instructions and the return address.

All returns must be approved before they are sent. Items sent back without an approved return request cannot be accepted.

Important: our registered office in London is an administrative address only. Please do not send returns or parcels there; we will provide the correct return address when your return is approved.

Return Shipping

Return shipping costs are the customer's responsibility, unless the item is faulty, damaged or incorrect. The cost depends on the carrier and the size of your parcel. We strongly recommend using a tracked and insured service, as you remain responsible for the parcel until it reaches us and its receipt has been confirmed.

Damaged, Faulty or Wrong Items

Please inspect your order as soon as it arrives. If an item is faulty, damaged or not what you ordered, contact us as soon as possible with:

  • Your order number
  • A short description of the issue
  • Clear photos of the item

Once we have confirmed the issue, we will send you a replacement or the correct item at no extra cost to you. This does not affect your rights under the Consumer Rights Act 2015.

Non-Returnable Items

  • Items that have been worn, washed or altered, or have had their tags removed
  • Underwear and swimwear, if the hygiene seal or protective liner has been removed
  • Final sale items, unless they are faulty
  • Gift cards

Exchanges

We do not offer direct exchanges. The fastest way to get a different size or colour is to return the item you have and, once your return is approved, place a new order for the item you want.

Refunds

Once your return arrives, we'll inspect it and let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 7 days of us receiving the returned item. Please note that your bank or card provider may take a few extra days to post the refund.

If you still haven't received your refund after this time, please first check with your bank or card provider, then contact us at contact@marlmere.com.

Cancellations

To cancel an order before it ships, please see our Cancellation Policy.

Questions?

  • Email: contact@marlmere.com
  • Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT/BST), closed at weekends
  • Response time: within 24 hours on working days
  • Contact form: Contact Us

Company Details

Marl & Mere is a trading name of PUNDRICH GROUP LTD, a private company limited by shares, registered in England and Wales.

  • Company name: PUNDRICH GROUP LTD
  • Trading name: Marl & Mere
  • Company number: 17500889
  • Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  • Email: contact@marlmere.com
  • Website: marlmere.com

Important: our registered office in London is an administrative address only. Please do not send returns or parcels there; we will provide the correct return address when your return is approved.