Track Your Order

Enter the tracking number from your shipping confirmation email to see the latest updates on your parcel.

Can't find it? Check your spam or promotions folder.

1. Order ConfirmedYou'll receive a confirmation email as soon as your order is placed.
2. ShippedOrders are processed within 2–3 working days. Your tracking number is emailed once your order ships.
3. DeliveredYour parcel is delivered by Royal Mail or another trusted carrier, usually within 4–9 working days.

Tracking FAQs

Where do I find my tracking number?

Your tracking number is included in the shipping confirmation email we send once your order has been dispatched. If you can't see it, please check your spam or promotions folder.

My tracking number isn't showing any updates.

It can take 24–48 hours after dispatch for the carrier to scan your parcel and show tracking information. If there are still no updates after 3 working days, please contact us.

My order says delivered, but I haven't received it.

Please check around your property, your letterbox or safe place, and with your neighbours or building reception. Parcels are occasionally marked as delivered a little early. If you still can't find it within 48 hours, get in touch and we'll help.

Can I change my delivery address?

Please contact us within 24 hours of placing your order. Once your order has been dispatched, the address can no longer be changed. See our Shipping Policy for details.

Still need help? Email us at contact@marlmere.com — we reply within 24 hours on working days.